Frequently Asked Questions:

Do I need a referral?

As first contact practitioners, a doctor's referral is usually not necessary to see a Physiotherapist.

A referral is required however if you are a client of:

• Department of Veterans' Affairs (DVA) Gold or White card holder,

• Third Party Insurance (TPI),

• WorkCover (including WOW-Care and Wesfarmers),

• Medicare Chronic Disease Management (CDM), formerly Enhanced Primary Care (EPC), programs.

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What do I need to have and what should I wear?

Please have available any medical referrals, scans and/or reports you have regarding your condition and wear appropriate clothes to allow for easy assessment and treatment of the injured area.

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How do I prepare for a consultation?

Please have a suitable area in your house where we can complete your assessment, treatment and exercises. Please also make sure that if you have any dogs that they are adequately secured and that your have informed us beforehand of their presence.

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What areas do you service?

We service the Toowoomba city and immediate surrounding suburbs. A 'Travel/Call-Out' fee applies for areas outside of this region. Call us for more information or to check whether we service your area.

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Do you service clients in nursing homes?

Unfortunately we are unable to service clients in nursing homes as they usually have their own Physiotherapists employed by the facility. We can however see clients who reside in retirement villages, independent living facilities or in their own homes.

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Do you service NDIS clients?

Currently we only service "Self Managed" and "Plan Managed" NDIS clients. As we are not an NDIS registered provider we are unable to service "Agency/NDIA Managed" clients.  

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How do I make an appointment?

You can request an appointment time by calling or texting 0432 368 240.

Unfortunately we may not always be able to answer your call so please leave a message and we will endeavour to call you back as soon as possible. If you choose to text us will call you back to arrange a suitable appointment time as soon as possible.

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How long is an appointment?

The usual length of an appointment is 30 minutes.

 

When and how do I pay?

Payment is required at time of consultation.

• For private and Medicare patients we accept cash and EFTPOS only.

  • Please note that we are unable to process private health fund or Medicare rebates on-the-spot. We will however provide you with all of the necessary information required for you to be able to claim your health fund or Medicare rebate online, over the phone or in person.

• For DVA clients with a valid GP referral we accept your White or Gold card as payment.

• WorkCover and TPI patients will not have to do anything, we will arrange for payment from your respective insurer as long as your claim has been accepted and opened for billing purposes.

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Can I use my Private Health Fund card?

Health fund rebates are available for Physiotherapy treatments with our therapists. Unfortunately we are unable to process your health fund card as currently there are no mobile health fund claiming services available, however we can provide you with a receipt which you can use to claim your health fund rebate from your private health insurance provider.

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Can I purchase equipment and other items?

You may purchase therapeutic aids such as braces, compression garments and strapping tape as well as therapeutic creams from our Therapists depending on their availability, for certain items we may have to order them in.

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